Ordering Procedure

Ordering Procedure:
To process your order we require a hard copy of your artwork and Purchase Order to be faxed or emailed to our customer service
department with the following information:  (NOTE: minimum shop order is $30.00 Canadian)
1. Artwork in an acceptable format (see Artwork requirements below)
2. Your Company information: name, address, phone number, fax, email address, and Purchase Order #.
3. Product information: Item #, item description, colour, quantity (must be in full case lots), standard imprint colour (or close to PMS #), imprint location,
imprint size, and special packaging if required.
4. Shipping information: ship to address, ship date and/or an in-hand date (event dates), your preferred courier’s name, phone #, and account number (or advise us best way to ship prepaid).
5. Please ensure that specific instructions such as art positioning, size, layout, etc are clearly stated on your Purchase Order.

Please email your artwork to pelicanlures@mts.net. This is in addition to the hard copy fax sent to our customer service department. We accept any form of artwork of 300dpi or greater.  If we need different or alternative artwork we will contact you.

Virtual Proofs:  We offer the first virtual proof free of charge. For additional changes or proofs there is a $5.00 charge per.

Imprint Colours:
Please specify imprint colour(s) on your purchase order.  When selecting imprint colours, please keep in mind that PMS numbers should be used as a guide only and assumes the imprint is on white. Ink colours always appear differently when they are printed on any color other than white. 

Pre Production Samples:
For pre-production samples contact us in advance for product eligability. Pre-production samples are available for 24.00 NET. Random samples cost EQP. Shipping and handling costs are billed to the customer. 

Self Promotions:
We offer EQP on all catalogue products for self promotions. Minimum quantities apply.

Over & Under Shipments:
Shipments of up to 10% over & 5% under must be accepted as a complete shipment.   

While every effort is made to maintain adequate inventories at all times, we cannot be held responsible when items are not available.  When possible, we can suggest a similar product as a substitution. 

Production Time and Rush Fees:
Generally, production time is 10  -15 business days commencing the next day after the art approval is received by our customer service department. Any delays in receiving the art approval will result in delays of your requested ship date. Production time may also vary depending on product availability, larger quantity and peak periods. A “RUSH” service can be provided when product, art approvals, and peak periods are not a concern. For any orders requested before the alotted production time a surcharge of 15% will be added to your invoice. Please call our customer service department for pre-approval.

Upon approval, cancellations will be accepted in writing only. All costs incurred up to the date of cancellation such as labour, materials, and art charges will be invoiced as follows. 

All Canadian orders are shipped F.O.B. from our facility in Winnipeg (Winnipeg deliveries are $15.00). US orders are shipped F.O.B. Lancaster, MN. Orders are shipped via our preferred economical carrier and will be invoiced accordingly. Due to the fragility of some of our products, breakage in shipping is always a possibility regardless of the packaging used. Whether our carrier or your carrier is used, Pelican Graphics cannot be held liable for any breakage once the goods have left our facility. Title to the goods passes to the buyer upon release of the goods to the carrier. Claims for lost goods, breakage, or delays in transit must be filed with the carrier upon receipt of goods. Our commitment is to meet all ship dates requested on sales order confirmations.
We cannot be held liable for ship dates not met due to circumstances beyond our control. 

Imprint/Ware Quality:
Due to manufacturing limitations in the production process, variations and minor imperfections may occur from one piece to another. Size and colour variations in the ware may also occur within an order and from one order to another. These conditions are all within acceptable industry standards and not defective for return. We recommend hand washing with a mild soap. NOTE: No guarantee or warranty on colour permanence is offered or implied.

Payment Terms:
All pre-approved accounts are NET 30 days from invoice date unless pre-approved otherwise. NET 30 days requires payment by cheque only. Late payments are subject to interest charges. We accept all major credit cards at time of shipping only. A deposit is required on large quantity orders prior to production. Non credit approved customers will be required to pay a 50% deposit on all orders and the balance is payable at time shippingCatalogue pricing is effective from January 1st, 2008 and are subject to change without notice. Prices do not include applicable taxes and shipping.

Products and logos shown in this catalogue are for illustration purposes only. Pelican Graphics does not suggest that these imprints were designed by this company, or that the products illustrating those specific logos are available to be purchased by any purchaser without permission of the owners of the trademarked or copyright protected art or copy.


Account # (USA): 69792
Account # (CAN): 69812

Account #: 76797

Account #: 20161005

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